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Terms And Conditions

Terms & Conditions


FAQ's

How do I place an order?
When you see an item you like, click on "add to basket" and continue shopping until you're ready to make your purchase. We'll tell you what item(s) you've added. Click on "shopping bag" to confirm your choices. If you make any changes to the sizes, colours or quantities, click update bag to save your changes. Then click on "checkout" to finish your order or "continue shopping" to browse through more items.

You can also place an order over the phone, just call us on 0845 6430 363.

What if I have a question about a product?
You can contact us via e-mail at sales@theorchardhomeandgifts.com or phone us at 0845 6430 363.

How will I know my order was accepted?
You will receive e-mail confirmation of your order, including order number and an invoice for the total price charged.

Payments

Is VAT inclusive in the price?
All prices published are in pounds sterling and are inclusive of European Union sales tax at the prevailing rate.

How can I pay?
Payment can be made by any major credit or debit card (excluding American Express), Paypal or UK Sterling cheque.

Payment will be debited and cleared from your account before the despatch of your Goods or provision of service to you.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Items paid for by cheque will be posted once funds have cleared.
Cheques must be UK Sterling and made payable to:'The Orchard Home and Gifts LLP'

Please ensure you write your name and order number on the back of the cheque and send to us with a printout of your confirmation e-mail.
Please send all cheques and postal orders to:
Payments, The Orchard,Unit 7 Iliffe House, Illife Avenue, Oadby, Leicestershire, LE2 5LS

Payment Security
Our payment gateway uses 128 bit SSL, the strongest commercially available level of encryption. All your private data will be encrypted at all times whilst in transit over the Internet. You should see a solid padlock in your browser status bar which indicates that the encryption is taking place.
We do not view or store any credit card information on our servers at an time. The information you provide is shared directly and securely with HSBC Merchant Services who authorise the payment.

3D Secure
3D Secure stands for Three Domain Secure – the payment industry’s internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme ‘Verified by Visa’ and MasterCard have called their equivalent initiative ‘MasterCard SecureCode’. These are both collectively referred to as 3D Secure.
3D Secure authentication requires the cardholder to register their card to take advantage of this service. This is a one time process which takes place on the card issuer’s website and involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder selects a password and agrees on a secret phrase, which will be used by the card issuer during each online transaction.
3D Secure can be thought of as an online version of ‘Chip and Pin’ technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process. 3D Secure is predicted to become the industry standard by the end of 2007 and all online consumers will soon become as familiar with this, as when they enter their ‘Pin’ number at a cash machine or till in a shop.

Cancellations
Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than seven working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order dispatch, please do so in writing to our customer services department, at sales@theorchardhomeandgifts.com.

If you wish to cancel your order at any time after it has been dispatched, please contact us asap at sales@theorchardhomeandgifts.com or 0845 6430 363. In case we are unable to halt the delivery, you will need to refuse the goods on delivery. Please note that you will be charged for the outbound delivery and return of your item.
Once the goods are received back into our warehouse you will be refunded the amount paid, less the original delivery charge and return delivery charge (usually priced the same as the original delivery charge) and any charges incurred from the cancellation of the delivery.
The Orchard reserves the right to cancel an order placed with www.theorchardhomeandgifts.com

Deposits
If a customer wishes to place an order for an item/s which is currently out of stock at the time of placing the order, The Orchard requests that a 25% deposit is made by the customer via Debit/Credit card or Paypal, in order to 'reserve' the item. Once the deposit has been paid, the item will be called in to order, which may take up to 12 weeks, dependant on the item's availabilty. You will be given a verbal estimated in-stock date at the point of ordering.

The final balance payment of the order will be automatically deducted from the customer's original payment card at the point the order is ready for dispatch, via The Orchard's
128 bit SSL payment gateway and HSBC Merchant Banking. If you do not wish for the remaining balance to be debited from the original payment card please notify The Orchard verbally at the point of ordering, or in writing prior to the estimated in-stock date. The order will only be dispatched after the final balance has been paid. If the customer has opted to make payment via Paypal, a Paypal invoice will be sent to the customer via email. Once the Paypal payment has cleared (which can take up to 7 working days), the order will be readied for dispatch.
Please email sales@theorchardhomeandgifts.com if you would like any further information.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Availability
Many of our featured items are selected in limited quantities and, because of their limited availability, their stock cannot always be refreshed.
When an item featured on the site is no longer in stock, you will see an out of stock marker next to the item. Should you have any questions concerning the availability of a particular item, please contact us at sales@theorchardhomeandgifts.com

Limitation of Liability
Given the unpredictability of technology and the online environment, The Orchard does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this notice and that access is undertaken at your own risk. The Orchard shall not be liable for damages of any kind related to your use of or inability to access this website.

Description of Products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Refusal/cancellation of orders
We reserve the right to refuse orders made via the www.theorchardhomeandgifts.com, either prior to payment or once payment has been made.

Privacy & Data Protection

The Orchard is committed to protecting your privacy and acts in full compliance with the current UK Data Protection Act.

We collect information about you in the following ways:
By asking you to submit personal details.

By using automatic technology such as cookies.

We use this information to:
Process your order efficiently and provide the best possible service.
Plan and manage our core business and to conduct our own market research. Send you details of our products and services.

We never:
Ask for more information than necessary or store it for longer than necessary.

Disclose any of your personal details to any third party unless you have given us permission. (Please note: we reserve the right to cooperate with law enforcement officials and have no legal liability for such disclosures).

We always:
Use our best endeavours to keep your details up to date and accurate as long as you advise us of any relevant changes.

Give you the option to 'opt-out' of our mailing list (postal or email).

Use our best endeavours to protect all your personal data from access by unauthorised parties.

Provide you with full details of any personal data we store about you on request

Competitions

Code: FB05
Offer valid for all purchases over £25.00. Offer excludes delivery charges. Only 1 discount per household.  This offer has no cash value. Refunds will be credited via gift voucher. Valid at www.theorchardhomeandgifts.com, The Orchard Leicestershire store, and via our Orderline 0845 6430 363.