Contact us

Delivery & Returns

ONE delivery charge, no matter how many items you order in one transaction

Free Delivery on orders over £1000.00
Offer applies to deliveries within England only. Orders totalling £999.99 or below are not eligible. If you require immediate delivery, please contact us at sales@theorchardhomeandgifts.com for an estimated delivery timescale of your order before purchasing.



Delivery Rates


Delivery Rate 1 - Royal Mail Tracked UK Mainland (excluding Ireland, Highlands & Channel Isles*)

£3.95*/£7.95** per delivery address

Monday to Friday delivery only

*This delivery option is for accessory item orders, under 2kgs in weight. **This delivery option is for accessory item orders, between 2kgs- 5kgs in weight and/or bulky dimensions

Please e-mail us at sales@theorchardhomeandgifts.com for a courier quote to Ireland, Channel Isles and other overseas destinations

Delivery Rate - Next Day Courier UK Mainland

Orders for Next Working Day delivery must be received by 12pm.

From £12.95 
per delivery address*

Monday to Friday only.
To avoid delays, please provide an address where you can be sure that there will be someone available to receive the delivery, as a signature is required.

*This delivery option is for orders under 10kgs, i.e. smaller accessory items. 


Delivery Rate - Two Working Day Courier UK Mainland 

Orders for Two Working Day delivery must be received by 12pm.

From £9.95 
per delivery address*

Monday to Friday only. 
To avoid delays, please provide an address where you can be sure that there will be someone available to receive the delivery, as a signature is required.

*This delivery option is for orders under 10kgs, i.e. smaller accessory items. 


Delivery Rate - Saturday Courier UK Mainland 

Orders for Saturday delivery must be received by 12pm on the previous working day. Orders will be delivered on the immediate Saturday if the item is held in our warehouse*

From £24.95 per delivery address**

To avoid delays, please provide an address where you can be sure that there will be someone available to receive the delivery, as a signature is required.

*Please note that items which are not held in our warehouse/items with a longer lead time, will be delivered on the next available Saturday within your estimated delivery timeframe.

**This delivery option is for orders under 10kgs, i.e. smaller accessory items. 



Delivery Rate 2- Courier UK Mainland

From £15.00 per delivery address*

Monday to Friday delivery only, time not specified

*This delivery option is for smaller furniture orders, such as small mirrors and bedside tables.

*Please e-mail us at sales@theorchardhomeandgifts.comfor a courier quote to Ireland, Channel Isles and other overseas destinations


Delivery Rate 3- Courier UK Mainland

Monday-Friday Only

£35.00 per delivery address*

Delivery of furniture we have in stock at our warehouse will be within 14 days of your confirmed order.

Delivery of furniture which is not in stock at our warehouse, will be within 28 days of your confirmed order, unless otherwise stated on the product description.

Deliveries are only available Monday-Friday. All drivers carry mobile phones, and whenever possible on the day of your delivery our drivers will keep in touch with you advising you on their progress.

Due to insurance restrictions, the delivery drivers are only able to deliver your goods to the ground floor of a property.

Once your item has left our premises, you will be contacted by our specialist furniture courier within 10 days to arrange a suitable delivery date.
You will be informed of a delivery date via telephone or text, a minimum of 24 hours in advance of the delivery date.
If you cannot accept delivery on the date offered, you can re-schedule for a future date, however this may not be within the 28 days as advertised.

*This delivery option is for larger furniture items, such as console tables, small chests of drawers.

**Please e-mail us at sales@theorchardhomeandgifts.com for a courier quote to Ireland, Channel Isles, Isle of Wight, Isle of Man and other overseas destinations

Delivery Rate 4 - Specialist Home Delivery Furniture Courier

Monday-Friday Only

Delivery Rates*

All Mainland England: £49

Central & Southern Scotland: £65

Northern Scotland: £65

Please e-mail us at sales@theorchardhomeandgifts.comfor a courier quote to Ireland, Channel Isles and other overseas destinations.

Once collected from our warehouse, our specialist furniture courier will contact you to arrange a suitable delivery date.

Delivery of furniture we have in stock at our warehouse aims to be within 14 days of your confirmed order.

Delivery of furniture which is not in stock at our warehouse, aims to be within 28 days of your confirmed order, unless otherwise stated on the product description.

Deliveries are only available Monday-Friday. All drivers carry mobile phones, and whenever possible on the day of your delivery our drivers will keep in touch with you advising you on their progress.

Due to insurance restrictions, the delivery drivers are only able to deliver your goods to the ground floor of a property.

Once your item has left our premises, you will be contacted by our specialist furniture courier within 10 days to arrange a suitable delivery date.
You will be informed of a delivery date via telephone or text, a minimum of 24 hours in advance of the delivery date.
If you cannot accept delivery on the date offered, you can re-schedule for a future date, however this may not be within the 28 days as advertised.
--------------------------------------------------------------------------------
Delivery Rate 5- Europe
Please e-mail us at sales@theorchardhomeandgifts.com for a courier quote
Monday to Friday only, time not specified but card will be left if you are not in to receive the item. Please allow up to 14 working days for your delivery from time of payment.
--------------------------------------------------------------------------------
Delivery Rate 6- Rest of World
If you would like your item to be posted overseas, please e-mail sales@theorchardhomeandgifts.com for a delivery quote

--------------------------------------------------------------------------------
Collections

Collections are available from our warehouse, Monday- Friday 09:30-17:30.

Once you have selected the Collection option in the checkout stage, please note that we request you call to confirm your collection date at least 48 hours in advance. Please be aware that not all items are in our showroom and may need to be ordered in for you, therefore please call our Customer Service team, on 0845 6430 363 , in advance to check the date your item will be in stock and available to collect.
--------------------------------------------------------------------------------
Delivery - Customer Responsibility

Once a date has been scheduled and confirmed with the delivery company, it is the Buyers responsibility to ensure they are available on the stated delivery date.
If the customer is unable to accept delivery on the first scheduled delivery attempt, a further delivery charge at the standard delivery rate for that product/s, will be levied. Once payment for this second delivery has been made to us, a further delivery date can be scheduled.

It is the customer's responsibility to ensure the delivery address given is accurate. If the order is sent to an incorrect address, given by the customer, the customer will be charged for the collection and return delivery of that order, at the standard delivery rate for that product/s. If the customer wishes the item to be resent to a different address, the customer will be charged again for the outbound delivery, at the standard delivery rate for the product/s.

In cases where the order has been sent via one-man overnight courier, you will be notified of your delivery date via e-mail. If you are unavailable on the delivery date, a card will be left at your premises. If you do not respond to this card, or re-arrange a suitable delivery date within 5 working days, the item will be returned to sender and there will be a re-delivery charge, at the same rate as the standard delivery rate for that product/s. This must be paid prior to a re-delivery being scheduled.

Customers who request for deliveries to be left at the delivery address premises in a nominated 'safe place'/with a neighbour, do so at their own risk. The Orchard's delivery partner companies are only able to take responsibility for orders which have been signed for at the point of delivery.
____________________________________________________________________________________________________________________________________

Important   Information – When taking delivery of your Furniture 

Our furniture deliveries are carried out by a 1 man delivery service. This means that for bulky, or heavy furniture, the recipient will need to organise assistance at the point of delivery

Due to insurance terms, the drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, the obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged in the property.

A re-delivery charge will apply if the driver arrives at a destination with a flight of stairs or awkward access and the recipient refuses the delivery, or has not made arrangements to assist the driver. 

It s illegal for drivers to stop on a red-route, so the customer must ensure that the recipient has made alternative arrangements. 

Access of Pre-built Furniture
As the majority of our furniture is fully assembled, please ensure you measure your access points in advance of delivery. In case delivery cannot be fulfilled due to lack of access, i.e. doorways too narrow, stairways too narrow, a return delivery charge of £35.00 will be payable. 

Instances of damage in transit are very rare and we do all we can to ensure your item reaches you in perfect condition, however please ensure you familiarize yourself with the terms and conditions detailed below regarding your acceptance of goods delivered from The Orchard:

The Orchard’s courier partners insure against damage caused during transit and it is The Orchard’s policy to do the utmost to replace damaged items within 30 days (dependent on stock levels). All possible steps have been taken to ensure your item is securely packed and dispatched with reliable, trained furniture courier companies, however on very rare occasions damage may be caused during transit.

In order to ensure The Orchard can claim on behalf of our customer, for any damage caused during transit, we ask that following advice is adhered to: .

• At the point of delivery, please ensure you open the outer packaging and inspect your item(s) for any damage. Any items which are received with damage to the outer packaging (no matter now small the damage) please sign for as ‘Damaged’, with a brief detail of what the damage is, i.e. dent to left side of box, tear to outer packaging, etc. In cases where you are unable to inspect the goods, please mark the courier’s delivery manifest as ‘unchecked’ or in instances where the courier does not allow inspection, please mark the sheet as 'Courier refused inspection of goods'.

• Once you are satisfied that your item(s) is in good condition, please sign the driver’s manifest. Please note, that upon signing the manifest, the courier company can no longer be held responsible for any damage which may have been caused to the item(s). Claims for damaged items can only be processed if the delivery manifest has been signed for as ‘Damaged’ – (see paragraph above).

• At the point of delivery, if you find your item has been damaged in transit, please do not accept the delivery and request that the courier returns the item to The Orchard. Please ensure that the item has been securely re-packaged. Please inform The Orchard within 24 hours if you have refused a delivery and give details of the type of damage.

--------------------------------------------------------------------------------
Recycled Packaging
Wherever possible, The Orchard aims to reduce packaging wastage by recycling the outer packaging boxes. We are also trying to cut back on using plastic packaging, to make it easier for you to also recycle at home. 
--------------------------------------------------------------------------------
The Orchard Returns Policy
If you are not satisfied with your purchase for any reason, please inform us immediately sales@theorchardhomeandgifts.com
Returns due to unsuitability

If you wish to return an item due to unsuitability, you must do so within 14 days of receipt. Please return the item in perfect, unused condition, with the original packaging and a copy of the invoice to:

Returns
The Orchard
Unit 7 Iliffe House
Iliffe Road
Oadby
Leicestershire
LE2 5LS


We do stress that when returning an item, it is strongly recommended that you obtain proof of collection of posting. We cannot accept responsibility for parcels or furniture lost/damaged in transit and can only refund or offer a credit note once the item is received back to us in perfect condition.
Refunds will be credited (less the original delivery charge), via the customers original payment method, within 28 days upon receipt of the returned item(s), as long as the item has been returned within the timescales given and all requested procedures have been followed.

Furniture Returns due to unsuitability
Please contact us prior to returning furniture - sales@theorchardhomeandgifts.com. Furniture returns must be authorised prior to returning.

We do stress that when returning an item, it is strongly recommended that you obtain proof of collection of posting. We cannot accept responsibility for parcels or furniture lost/damaged in transit and can only refund or offer a credit note once the item is received back to us in perfect condition within 14 days.
The Orchard will arrange collection and return delivery of your item, unless you wish to arrange your own courier (please note you will be responsible for the item until it is returned to The Orchard in good condition). A collection/return delivery fee will be charged, usually at the same rate as the original delivery charge*, unless a specialist courier is required which requires a surcharge to be added to the delivery fee, which will be deducted from your refund, as well as the original delivery charge.
Refunds will be credited (less the original delivery charge), via the customers original payment method, within 28 days upon receipt of the returned item(s), as long as the item has been returned within the timescales given and all requested procedures have been followed.

* Deliveries which are subject to Free UK Mainland outbound delivery (i.e. during Free Delivery promotional periods, or when the goods value is over £1000.00), the collection/return delivery fee is charged at the original value of the delivery charge as advertised on the product listing.
--------------------------------------------------------------------------------
Made to Measure & Special Order Items

A deposit of 25% is required for all Items which are made to measure, bespoke (colour, design, personalisation), or special order (i.e. they are items which are called into stock specifically). If the order is cancelled after 7 days from the date of order, the deposit is not refundable.

Cancellation of Made to Measure, Bespoke and Special Orders after 14 days are non refundable on the full value of the order (exc. delivery if the order has not been dispatched)., due to the commencement of manufacturing process/item being called in.

Returns of Made to Measure, Bespoke and Special Order items will only be accepted if the item is reported as faulty/damaged at the point of delivery. All furniture items must be checked at the point of delivery and the courier/delivery driver must be notified of any damages. The Orchard customer service team must be notified within 24 hours via telephone - 0845 6430 363 or email sales@theorchardhomeandgifts.com of any faults/damages.


Cancellations
The Consumer Protection (Distance Selling) Regulations 2000
Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the TheOrchardhomeandgifts.com website are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations”).
Customers may cancel goods purchased from The Orchard by sending a written notice of cancellation by post to The Orchard, Unit 7 Iliffe House, Iliffe Avenue, Oadby, Leicestershire, LE2 5LS. Or via E-mail to sales@theorchardhomeandgifts.com
The notice of cancellation must be delivered within 7 working days of the date of delivery of the goods.
The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to The Orchard, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.
The Customer is under a duty to retain possession of the goods whilst awaiting return to The Orchard and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.
--------------------------------------------------------------------------------
Faulty/Damaged items (exc. Furniture)
Notification of damages, shortages and faults must be sent within 24 hours of delivery via telephone - 0845 6430 363 , or e-mail at sales@theorchardhomeandgifts.com.
The item must be returned with all original packaging and a copy of your invoice, within 7 days. Please ensure you obtain proof of postage and return to:

Returns
The Orchard
Unit 7 Iliffe House
Iliffe Road
Oadby
Leicestershire
LE2 5LS

Upon receipt of your returned item, we will endeavour to replace with a like for like item within 5 working days, conditional to stock availability.
Refunds will be credited, via the customers original payment method, within 28 days upon receipt of the returned item(s), as long as the item has been returned within the timescales given and all requested procedures have been followed. We do stress that when returning an item, it is strongly recommended that you obtain proof of collection of posting. We cannot accept responsibility for parcels or furniture lost/damaged in transit and can only refund or offer a credit note once the item is received back to us in perfect condition within 7 days.